Privacy Policy

Privacy policy

Hem Stitch LTD
Company registration number: 13537656
Office address: 20 Little Britain, London, United Kingdom, EC1A 7DH
Registered office address: B1 Vantage Park Old Gloucester Road, Hambrook, Bristol, BS16 1GW

We respect your privacy and are dedicated to informing you clearly and accurately about how we use the information you give us or we gather about you. We are committed to protecting and respecting your personal information. This Privacy Policy covers the types of personal information we collect, how we use it, with whom we share it, and how we protect it.

This Privacy Policy (together with our Terms and Conditions) explains how we will treat any personal information we obtain from you or that you provide to us. Please carefully read the following to understand our privacy practices and how we will treat your personal information. By continuing to use this website, you agree and consent to the practices mentioned in this Privacy Policy.

What information do we gather

We may gather the following types of information:

  • Name;
  • Addresses for mailing and billing;
  • Phone (or mobile) number;
  • E-mail address;
  • Age or date of birth;
  • Credit/debit card information;
  • Information about purchases, returns, and exchanges;
  • Information about the gadget (e.g., device model, operating system version, device date and time, unique device identifiers);
  • Use of our site, search keywords, pages visited, web address from which you arrived, and browser type;
  • Location;

We may be unable to provide you with the requested products, services, or information if you decide not to provide information.

How is your information gathered

Your information may be gathered from these sources:

  • Automated Information Collection;
  • Cross-Device Identification and Advertising;
  • Your Choices;
  • Cookies;
  • Third-Party Cookies;
  • Social Media;
  • Information from Other Sources.

Why your information is gathered

We collect personal information from you in a variety of ways described above in the What Information Do We Gather section, the most common of which is when you make a purchase or use our website. This personal information will be used to help us fulfill your purchase, deliver products to you, and provide you with the order tracking information you require.

In some cases, such as when you purchase pharmacy-only medications from us, we will need extra information from you so that our pharmacists can confirm that the items are appropriate for you. This will require acquiring health-related data, such as medical information.

How long do we keep your personal information for

We only preserve your personal information for as long as necessary to meet the objectives mentioned in this Privacy Policy. Different types of personal data are subject to different retention policies. Certain factors affect the retention period, including the type of personal information collected, the intention for which the data was gathered the legal basis allowing us to collect and store it, statutory requirements, industry guidelines, our legitimate interests in providing the goods or protecting our legal rights, and so on.


By accepting our Privacy Policy, you agree to us contacting you about products and services that we, our group businesses, and selected partners offer that we feel you might be interested in, as well as keeping you updated on relevant offers and news. The Hem Stitch LTD may share the information you provide with third parties in order to contact you via our different marketing channels, analyze website usage, and better understand your data.

If you no longer want to get marketing material in a certain format or if you no longer want to receive marketing at all, you may change your mind at any time. You may change your preferences by contacting us through email at [email protected]. Use the unsubscribe link at the bottom of every email and you will be unsubscribed.

Cross border disclosure

Personal data may be shared with our service providers, including those located outside of the EEA, in order for us to provide you with services and marketing materials. We will take reasonable measures to ensure that the privacy of your personal information is addressed in any service agreement with our service providers, except in certain situations where we may rely on an exemption under the act or other legislation.

Your rights under this privacy policy

You have the right to request in writing a copy of all personal information we have on file for you. We will make every attempt to respond to your request as soon as possible. You must give enough information for our workers to identify you (for example, your full name, address, and date of birth). You must provide your identity (for example, your passport, full driver’s license, credit card, or debit card) before any information may be provided to you.

You have the right to request the amendment and modification of your personal information we have. If you believe any information we have on file for you is wrong, please contact us at [email protected].


When you visit our site, we may use cookies and other technologies to automatically gather the following information, but this list is not exhaustive:

Technical information includes your IP address, login information, browser type, and version, device identification, location and time zone settings, browser plug-in types and versions, operating system and platform, page response times, and download difficulties. Your visit, including the websites you visited before and after ours, as well as the items you saw or searched for; visits to specific pages, page interaction data (such as scrolling, clicks, and mouse-overs), and methods for moving away from the website. Furthermore, web beacons are utilized in emails sent as part of our marketing initiatives.

You can read more about how we use cookies in our Cookie Policy.

Contact us

If you have any questions or concerns regarding your rights under our Privacy Policy, or anything else, please contact us at [email protected].

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